Frequently asked questions

Delivery times vary depending on the product and availability. Please see our Delivery Information page for full details on delivery timescales, processes and any additional information.

We offer free standard delivery on orders over £50 to eligible mainland UK addresses. For orders under £50, a standard delivery charge of £7.50 applies.

Additional charges may apply in certain circumstances, such as further delivery attempts following an unsuccessful delivery or deliveries to some remote postcode areas. Any applicable charges will be confirmed before your order is completed.

We currently deliver to eligible mainland UK addresses only and are unable to deliver to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Scilly Isles, BFPO addresses or PO Box addresses.

Some remote mainland UK postcodes may also be excluded or may have extended delivery times. If we’re unable to deliver to your address, we’ll contact you as soon as possible and issue a full refund.

If we’re unable to deliver directly to your location, one of our retail partners may be able to help. Please visit our Stockists page to find your nearest retailer.

If you have a question about your order, please contact a member of our team via our online contact form and include your order number so we can assist you as quickly as possible.

If you placed an order with one of our retail partners, please contact them directly.

For more information, please check our Delivery information.

We’re sorry to hear that your order has arrived damaged. Every piece of Bebe & Beyond furniture undergoes quality checks to ensure it meets our high standards and is fit for the home. Occasionally, damage can occur during transit, so please contact a member of our team, and we can look into this further for you.

We’re sorry to hear that your order is missing a part. Please contact a member of our team with your order number and details of the missing part. We’ll investigate the issue and aim to resolve it as quickly as possible.

If you need to return an item, please see our Returns Policy for information on eligibility, timeframes and the returns process.

Yes, our nursery furniture is available to shop at a range of retailers across the UK. Please check our full list of stockists to find your nearest store and explore Bebe & Beyond products in person.

All eligible Bebe & Beyond products include a 12-month standard warranty from the date of delivery. This covers manufacturing defects in materials and workmanship that occur during normal domestic use.

You can extend the warranty on eligible products from 1 year to 3 years, free of charge, by registering your product on the Bebe & Beyond website within 30 days of purchase. Proof of purchase will be required.

Please note, mattresses are not included within the extended warranty offer.

You can register your Bebe & Beyond nursery furniture through our website. Simply complete our online registration form to activate your extended warranty. 

Assembly instructions are included inside the packaging of each product. If you can’t find them or they’ve been misplaced, you can also access all assembly instructions on our website.

Yes, if you’d like to request fabric swatches, please contact our team and we’ll be happy to help.

Yes, we accept Klarna payments if you would prefer to spread the cost of your purchase. Please review Klarna’s full terms and FAQs before completing your purchase.

Yes, all Bebe & Beyond nursery furniture is thoroughly tested to ensure it meets the latest safety standards. The safety of your little one is our number one priority, which is why every product that leaves our warehouse is quality-checked to high standards before it arrives at your home.

A functional, safe nursery requires a few core essential pieces of furniture:

• Changing unit with drawers - A dedicated changing space with storage for wipes, nappies and essential clothing items, keeping everything within easy reach.
• Cot bed and mattress - A safe, comfortable space for your baby to sleep, adapting with them as they grow.
• Wardrobe - Trust us, you’ll need plenty of storage space for all of your baby’s clothes. From hand-me-downs and gifts to all the extras you can’t resist picking up, a spacious wardrobe keeps everything organised.
• Nursing chair - A comfortable place for feeding, cuddles and bedtime stories, giving you and your little one a space to share precious moments together.

You may also want to add extra finishing touches, such as shelving for books and storage for toys.

When choosing your nursery furniture, it’s important to look for pieces that meet modern safety standards, offer practical storage solutions and are designed to last beyond the newborn years.

There’s no right or wrong time to start buying nursery furniture, but many parents begin planning and placing their orders during the second trimester. This allows plenty of time for delivery, assembly and organising of the nursery before your little one’s arrival.